Communication Consent & Privacy Policy

📧 Email Communication Consent

What You're Consenting To:

By checking the email consent box, you agree to receive:

• Product Updates: New features, API releases, and platform improvements
• Security Notifications: Account alerts, breach notifications, and security updates
• Educational Content: Developer tutorials, best practices, and technical guides
• Marketing Communications: Product announcements, case studies, and promotional offers
• Account Management: Billing notifications, subscription updates, and service changes

Frequency:

We typically send 2-4 marketing emails per month, with additional transactional emails as needed for your account security and service updates.

📱 SMS/Text Communication Consent

What You're Consenting To:

By checking the SMS consent box, you agree to receive text messages including:

• Security Alerts: Suspicious login attempts, API key compromises, and urgent security notifications
• Service Notifications: System maintenance, outages, and critical service updates
• Account Verification: Two-factor authentication codes and account verification messages
• API Notifications: Rate limit warnings, quota alerts, and integration status updates
• Marketing Messages: Product launches, special offers, and important announcements

Frequency:

Security and service notifications are sent as needed. Marketing messages are limited to 1-2 per month maximum.

Opt-Out Instructions:

Reply STOP to any text message to unsubscribe from all SMS communications, or email privacy@h33.ai.

📞 Phone Communication Consent

What You're Consenting To:

By checking the phone consent box, you agree to receive phone calls for:

• Account Verification: Identity verification for high-security actions
• Security Incidents: Immediate notification of critical security events
• Technical Support: Assistance with integration issues and technical problems
• Sales Consultations: Enterprise solution discussions and product demonstrations
• Customer Success: Onboarding assistance and success check-ins

Call Frequency:

We make calls sparingly and only when necessary. Marketing calls are limited to qualified leads and existing customers with legitimate business needs.

🛡️ Data Protection & Privacy

How We Protect Your Information:

• Encryption: All communication preferences are encrypted using AES-256
• Limited Access: Only authorized team members can access your consent data
• Audit Trails: All changes to your preferences are logged and auditable
• Data Minimization: We only collect consent data necessary for communications
• Secure Storage: Consent data is stored on SOC 2 compliant infrastructure

What We Track:

When you provide consent, we record:

• Your specific consent choices (email, SMS, phone)
• Timestamp of when consent was given
• IP address (for fraud prevention)
• User agent/browser information
• Method of consent (signup form, preference center, etc.)

⚖️ Your Rights & Controls

You Have the Right To:

• Withdraw Consent: Change your mind at any time without penalty
• Access Your Data: See what consent data we have about you
• Correct Information: Update incorrect contact information
• Delete Data: Request deletion of your consent records (account closure required)
• Data Portability: Export your consent history in machine-readable format

How to Exercise Your Rights:

🔄 Changes to This Policy

We may update this consent policy to reflect changes in our practices or legal requirements. When we make material changes:

• We'll notify you via email (if you've consented to email communications)
• We'll post the updated policy on our website
• We'll require fresh consent for any new types of communications
• The effective date will be updated at the bottom of this page